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Tag: Great customer experience

Countdown: Critical Skill #8 – Service Orientation

Countdown: Critical Skill #8 – Service Orientation

In my original post in this series (http://bit.ly/2v8mXJm ), I listed the 10 critical skills you will need to prepare yourself to succeed in the coming upheaval in the job market.  Today I want to discuss number 8 on the list, Service Orientation.     Why is Service Orientation so Important?   Service Orientation may be the most difficult of the skills to describe.  Yet in many ways, it is the most important of the 10 skills even though it’s…

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Social Styles 5-Learning About the Amiable

Social Styles 5-Learning About the Amiable

Why are Social styles important?   In my previous posts on Social Styles, I have stressed the importance of understanding these styles.  Your ability to communicate with these different styles of people will make a huge difference in the profits at your bottom line. Today, I want to discuss the last of the 4 Social Styles, the Amiable.   What is the Amiable Social Style?   Amiable are, well…amiable.  They are very people and question oriented. They are easy to…

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Social Styles 3 – Learning About the Expressive

Social Styles 3 – Learning About the Expressive

Social Styles are important because? In my two previous posts ( http://ow.ly/Zfpn30bKoSK ) (http://ow.ly/1HcK30bYKwv)  we have discussed the importance of understanding social styles.  If you are engaged in business learning to successfully communicate with your employees, prospects, customers and clients is the key to your success.   Knowing your social style and the attributes of the other social styles is vital in building solid relationships. Today, I want to discuss the Expressive style. What is the Expressive Style?   Expressives are…expressive.  They…

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4 Simple Steps for Winning Customer Service

4 Simple Steps for Winning Customer Service

What is the biggest challenge facing small business owners today? “How do I compete against the big guys?”  Here’s a simple two word answer: Customer Service. How many times have you heard it? I could never talk to a real person. They kept switching me from department to department I was on hold for 15 minutes and then got cut off. Do you think these folks will ever come back?  91% of them won’t (source: “Understanding Customers” by Ruby Newell-Legner)…

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Why Customer Service is Your Most Important Function

Why Customer Service is Your Most Important Function

As small business owners, we are all worried about going up against the “big guys”.  Great customer service is the best way to out perform your competition every time.  Here’s a great post telling you how. How small businesses can deliver good customer service Satisfied customers remain loyal to you and recommend you to others. Alastair Kight, managing director of GRITIT, offers five simple steps for delivering good customer service Skills can be taught, so it’s more important to employ…

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5 Simple Questions That Drive Repeat Business

5 Simple Questions That Drive Repeat Business

I admit it.  I am becoming obsessed by the challenge of creating “High Touch” in a world dominated by “High Tech”.   Here’s what we know.  People buy from people they know and trust. You can use the internet to attract people.  Then it’s up to you to get to know them. Here’s a short post with 5 great questions you must know the answers to if you are win loyal, repeat clients and customers. Delivering Happiness Takes High Touch, Not High…

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