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Tag: Customer Service

Countdown: Critical Skill #8 – Service Orientation

Countdown: Critical Skill #8 – Service Orientation

In my original post in this series (http://bit.ly/2v8mXJm ), I listed the 10 critical skills you will need to prepare yourself to succeed in the coming upheaval in the job market.  Today I want to discuss number 8 on the list, Service Orientation.     Why is Service Orientation so Important?   Service Orientation may be the most difficult of the skills to describe.  Yet in many ways, it is the most important of the 10 skills even though it’s…

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Social Styles 5-Learning About the Amiable

Social Styles 5-Learning About the Amiable

Why are Social styles important?   In my previous posts on Social Styles, I have stressed the importance of understanding these styles.  Your ability to communicate with these different styles of people will make a huge difference in the profits at your bottom line. Today, I want to discuss the last of the 4 Social Styles, the Amiable.   What is the Amiable Social Style?   Amiable are, well…amiable.  They are very people and question oriented. They are easy to…

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Social Styles 4-Learning About the Analytical

Social Styles 4-Learning About the Analytical

Why are Social styles important?   This is the 4th post in the series on Social Styles.  In my previous posts,  we discussed how essential understanding these styles is to building trust with prospects, customers, clients, employees, and partners.  Your success depends on these relationships. Today I want to discuss the Analytical Social Style.   What is the Analytical Social Style?   The Analytical Social style is the most easily described and may be the most misunderstood of all the…

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4 Simple Steps for Winning Customer Service

4 Simple Steps for Winning Customer Service

What is the biggest challenge facing small business owners today? “How do I compete against the big guys?”  Here’s a simple two word answer: Customer Service. How many times have you heard it? I could never talk to a real person. They kept switching me from department to department I was on hold for 15 minutes and then got cut off. Do you think these folks will ever come back?  91% of them won’t (source: “Understanding Customers” by Ruby Newell-Legner)…

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Why Customer Service is Your Most Important Function

Why Customer Service is Your Most Important Function

As small business owners, we are all worried about going up against the “big guys”.  Great customer service is the best way to out perform your competition every time.  Here’s a great post telling you how. How small businesses can deliver good customer service Satisfied customers remain loyal to you and recommend you to others. Alastair Kight, managing director of GRITIT, offers five simple steps for delivering good customer service Skills can be taught, so it’s more important to employ…

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