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Tag: Building relationships

Skill #9 Relationship Management

Skill #9 Relationship Management

  Does your brain size limit the number of your relationships?     It does, according to Robin Dunbar. Who is Robin Dunbar?   Robin Dunbar is an Anthropologist with the University College of London. In the early 1990’s, he postulated that the maximum number of people an individual could maintain stable relationships with was about 150.(http://bit.ly/2EBe4s7) He came to his conclusion using studies based on the size of the human brain’s neocortex. This became known as Dunbar’s Number.   “What?”…

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Skill #5 Privacy Management

Skill #5 Privacy Management

Is Privacy Management Even Possible?   In my last post (http://bit.ly/2DuPEDY ) I talked about what you need to do to manage your reputation. Reputation management by its very definition involves a lot of transparency. Putting yourself out there for all to see to further your career. Privacy Management is at the opposite end of that same spectrum.   You may wonder in this day of social media if it’s even possible to have any privacy. Businesses today are investing in…

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Skill #4 Reputation Management

Skill #4 Reputation Management

  Why should you be interested in something like reputation management? Well, like it or not, you already have an online reputation. Don’t believe me? Jump online and Google your name and see what comes up.   This is important because?   In this digital age, how you appear to the rest of the world can have a huge impact on your ability to make a living.   Current estimates are by the year 2020, 50% of the US workforce…

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Countdown: Skill #6 Emotional Intelligence

Countdown: Skill #6 Emotional Intelligence

In my original post in this series ( http://bit.ly/2v8mXJm ), I listed the 10 skills critical to your success as a Freelancer in the growing upheaval of the worldwide job market.  Today I’m going to discuss Emotional Intelligence, #6 in the series.   Emotional Intelligence is Important Because?   It is one of the essentials of leadership (there’s that word again).  Yes, as a future Freelancer, you are expected to be a good leader.  Part of your job will be the bringing…

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Countdown: Critical Skill #8 – Service Orientation

Countdown: Critical Skill #8 – Service Orientation

In my original post in this series (http://bit.ly/2v8mXJm ), I listed the 10 critical skills you will need to prepare yourself to succeed in the coming upheaval in the job market.  Today I want to discuss number 8 on the list, Service Orientation.     Why is Service Orientation so Important?   Service Orientation may be the most difficult of the skills to describe.  Yet in many ways, it is the most important of the 10 skills even though it’s…

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Social Styles 5-Learning About the Amiable

Social Styles 5-Learning About the Amiable

Why are Social styles important?   In my previous posts on Social Styles, I have stressed the importance of understanding these styles.  Your ability to communicate with these different styles of people will make a huge difference in the profits at your bottom line. Today, I want to discuss the last of the 4 Social Styles, the Amiable.   What is the Amiable Social Style?   Amiable are, well…amiable.  They are very people and question oriented. They are easy to…

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Social Styles 4-Learning About the Analytical

Social Styles 4-Learning About the Analytical

Why are Social styles important?   This is the 4th post in the series on Social Styles.  In my previous posts,  we discussed how essential understanding these styles is to building trust with prospects, customers, clients, employees, and partners.  Your success depends on these relationships. Today I want to discuss the Analytical Social Style.   What is the Analytical Social Style?   The Analytical Social style is the most easily described and may be the most misunderstood of all the…

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Social Styles 3 – Learning About the Expressive

Social Styles 3 – Learning About the Expressive

Social Styles are important because? In my two previous posts ( http://ow.ly/Zfpn30bKoSK ) (http://ow.ly/1HcK30bYKwv)  we have discussed the importance of understanding social styles.  If you are engaged in business learning to successfully communicate with your employees, prospects, customers and clients is the key to your success.   Knowing your social style and the attributes of the other social styles is vital in building solid relationships. Today, I want to discuss the Expressive style. What is the Expressive Style?   Expressives are…expressive.  They…

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4 Simple Steps for Winning Customer Service

4 Simple Steps for Winning Customer Service

What is the biggest challenge facing small business owners today? “How do I compete against the big guys?”  Here’s a simple two word answer: Customer Service. How many times have you heard it? I could never talk to a real person. They kept switching me from department to department I was on hold for 15 minutes and then got cut off. Do you think these folks will ever come back?  91% of them won’t (source: “Understanding Customers” by Ruby Newell-Legner)…

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Why a High Touch Philosophy is Worth the Time

Why a High Touch Philosophy is Worth the Time

I think we all are aware of the challenge known as “Creating high touch in a high tech world.” As small business owners we concentrate on how to build our email list, or the number of “likes” for our Facebook Page.  Wouldn’t we be better served if we spent some time on building individual relationships?   Here is a post with some interesting solutions to this vexing problem.  Hi-tech is not a reason to sideline high-touch – a lesson for…

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