4 Simple Steps for Winning Customer Service
What is the biggest challenge facing small business owners today? “How do I compete against the big guys?” Here’s a simple two word answer: Customer Service. How many times have you heard it? I could never talk to a real person. They kept switching me from department to department I was on hold for 15 minutes and then got cut off. Do you think these folks will ever come back? 91% of them won’t (source: “Understanding Customers” by Ruby Newell-Legner)…
